Shipments and returns

- All orders are processed within 24 hours after receipt of the order confirmation email. This excludes weekends and public holidays, where the order will be processed on the first working day. If you need to order large quantities of a product or if it is not available immediately, we will notify you and inform you of the processing and shipping time. When we dispatch your order, you will be notified accordingly.

- Delivery takes about 2-3 working days; it is preferable to place orders and shipments from Monday to Wednesday, so that the parcel is delivered by Friday and does not sit in storage over the weekend.- L’ordine minimo per usufruire del servizio di spedizione è di 25 €

- We offer free local delivery for orders over €45 within the city of Palermo. For smaller orders we charge €3.50 for local delivery.

- In Italy for orders over 79 € shipping is free. For lower orders, shipping costs €5.90.

- The cost of shipping abroad starts at €13.90. The shipping rates for your order will still be calculated and displayed at check-out.

- In the case of domestic and international shipments, when your order is dispatched you will receive an email notification including a tracking number, which you can use to check its status. The tracking information will be available within 48 hours.

- If you are interested in an order of more than 30 kg or a large volume, please do not hesitate to contact us at our email and telephone addresses at www.lebontadivilladafne.it and we will provide you with a special price list and customised shipping quote.

- Deliveries are made Monday to Friday from 9 a.m. to 6 p.m. Deliveries will not be made on Sundays and public holidays. We will contact you by SMS on the phone number you provided at check-out to let you know the day of delivery.

- You can avoid shipping costs with free local pick-up at via Norma Cossetto (ex via OS 6) number 12, 90124 Palermo (PA). Once you have placed your order and selected local pick-up at check-out, your order will be prepared and ready for collection. When your order is ready, you will receive an e-mail with instructions.

- Our shop pick-up hours are Monday to Friday from 9 a.m. to 1 p.m. and 3 p.m. to 5 p.m., closed Saturdays, Sundays and holidays. When you come to collect your order, please make sure you have your confirmation email with you.

- If you do not receive your order within 7 days of receiving the shipping confirmation email, please contact us at shop@villadafne.it specifying your name and order number. There may be delays in shipments during the holidays, due to adverse weather conditions or courier problems, in which case we will make the necessary checks immediately.

- Should your order arrive damaged in any way, please inform us as soon as possible at shop@villadafne.it, sending the order number and a photo showing the condition of the item. We handle these problems on a case-by-case basis and will do our best to find a satisfactory solution. In any case, you can view our Return Policy here

If you have any other questions, please contact us at shop@villadafne.it